Terms and Conditions (GTC)
1. Scope
The General Terms and Conditions (GTC) apply to all contracts that customers conclude with Prestige Puros, P.o.box CH-4104 Oberwil via our online shop at www.prestige-puros.com.
Only full-fledged persons (from the age of 18) can order.
Note for entrepreneurs: If the entrepreneur, the entrepreneur interested or conflicting general terms and conditions, their validity is hereby verified. These general terms and conditions can only become part of the contract if Prestige Puros or contractually authorized persons have agreed to these terms and conditions.
2. Conclusion of the contract
The presentation of the products in the online shop is not a legally binding offer, but a non-binding catalog. You cannot place our products in the shopping cart in a binding manner and your entries before submitting the binding official authorizations. Correction aids that you can use should be included in the ordering process. If you have any questions about corrections, you cannot understand us. The rights of receipt of the rights of the customer associated with the automatic e-mail of sending by an automated e-mail. The purchase contract is concluded with this email perception.
3. Contract language
The contract can be concluded in German and English.
4. Payment terms
The following payment methods are available in our online shop:
Payment in advance
You pay your invoice in advance by bank transfer within 5 days of the payment request. After ordering, you will receive an order overview by email with all the relevant information.
Credit card
When you place your order, you provide your credit card details. The credit card company then carries out an authorization. After your legitimation as the rightful cardholder, the payment transaction will be initiated automatically and your credit card will be charged. The contract is concluded when the credit card is charged with Prestige Puros.
5. Terms of delivery
We generally deliver within the Swiss Confederation and the Principality of Liechtenstein. Please refer to the respective item description for the delivery time. We also offer the option of sending to the European Union (EU) and worldwide. The operator and all authorized representatives of this website are not liable for lost parcels, national regulations and customs duties or shipments retained by customs. Tax and customs duties for international shipments are to be paid by the recipient upon receipt.
In addition to the stated product prices, shipping costs may also apply. You can find more detailed provisions on any shipping costs incurred in the offers.
6. Right of withdrawal
For reasons of hygiene, Prestige Puros does not grant a right of withdrawal on tobacco products. If a product is defective, contact us immediately and send us appropriate photos of the defects. This must be done within 24 hours of receipt of the goods.
Further information can be found at:
https://www.kmu.admin.ch/kmu/de/home/praktisches-wissen/kmu-betreiben/e-commerce/erstellung-e-commerce-site/wichtige-informationen/widerrufsrecht. html
According to the manufacturer, Prestige Puros grants a 1-year guarantee on all other products. The products must be returned complete and in their original packaging to Prestige Puros (address: Auf der Wacht 8c, 4104 Oberwil Schwitzerland).
7. Retention of Title
The goods remain the property of Prestige Puros until they have been paid for in full.
8. Transport damage
When delivering goods with obvious transport damage, please act as follows: Please complain about the damage to the deliverer (delivery company) as soon as possible and contact us immediately. This enables faster case processing.
9. Warranties and Guarantees
The statutory warranty regulations apply. In the event of a warranty claim or if you have any questions, please contact:
Address: Prestige Puros, P.o.box 640, CH-4104 Oberwil, Switzerland
Phone: +41 (0) 76 307 10 70
Email: info@prestige-puros.com
10. Liability
Prestige Puros excludes any liability (including negligence).
11. Storage of the contract text
The text of the contract is not saved by Prestige Puros and can no longer be called up after the order process has been completed. However, you have the option of printing out the order data immediately after submitting it.
12. Place of jurisdiction / law
The exclusive place of jurisdiction is the civil district court of Basel-Landschaft. Only Swiss law is applicable to the exclusion of the Vienna Sales Convention (CISG).
13. Protection of minors
If your order includes goods whose sale is subject to age restrictions, we ensure that the customer has reached the age of 18 by entering the customer data truthfully. The deliverer only hands over the goods after the age check and only to the customer personally.
updated 01.01.2025